Telecom

In the continuously evolving telecommunications industry, companies are faced with the challenge of finding integrated solutions to handling new product launches and after-market logistics services.
Among the supply chain challenges:

• Ensuring rapid parts replacement and warranty repairs
• Handling returns cost-effectively
• Dealing with fulfillment issues and swaps
• Reducing damage or loss of electronics in transit
• Responding quickly to product obsolescence

Fortunately, there is a solution that will allow you to respond faster to changes in the market, harness the full potential of e-commerce, reduce costs, reach all channels and improve customer loyalty. And you can gain more control and visibility throughout your supply chain than ever before.

We are specialists in customized supply chain solutions for the telecom industry
UPS Supply Chain Solutions has the industry-specific expertise to solve your supply chain problems while developing highly customized solutions which optimize your distribution networks. The results? Lower costs and a sharper competitive edge for your business.

From wireline to wireless
Our legacy of service to the Canadian telecom industry includes such equipment and services as SONET, IP, ATM, Frame Relay, DSL, Cable/DOCSIS, SNA and host connectivity products, network and system management, PBX, ACD, and Central Office systems, voice processing systems, call centres, wireless devices, optical networking, WDM, database management, software development and semiconductors.

From any source to any channel
The distribution of electronic equipment and instrumentation requires specialized care. Our resources include service depot functionality, assembly and basic configuration capabilities, Electro-Static Discharge (ESD) and clean room environments, and high security storage and distribution facilities.
Our full scope of telecom services includes reverse logistics for the refurbishment, repair, recycling and disposal of returns; and spare parts logistics. Our specialized services for handset distribution include:

• Activation
• Kitting
• Reverse logistics for warranty repairs
• Software programming and flashing for handsets
• Customization of handsets
• Multiple serial number tracking and relationship management
• SmartCourier and services for handset swaps
• Screening and repair services
• Accessory management and distribution
• E-fulfillment of handsets and accessories

For our clients focused on OEM infrastructure solutions we provide:

• Screening processes for inbound repairs and returns
• Spare parts logistics
• Expedited exchanges of critical spares within hours
• Staging and deployment of switch and base station equipment
• Staging and deployment of installation tools and equipment
• RMA and work order processing on behalf of the OEM manufacturers (including swap of inventory and expediting delivery)
• Customized packaging specific to telecommunications equipment

Reach any customer. Anywhere.
With our global, multi-channel reach, our solutions can go anywhere your business takes you. We help you respond more expeditiously to all your customers - OEMs, VARs, distributors, wholesalers, retailers, agents and consumers - in Canada and across borders.

For any inquiries on our telecom solutions, please contact us at marketingca@ups.com.